Terms and Conditions of Service
This page (together with the documents expressly referred to on it) tells you information about us and the legal terms and conditions (Terms) on which products (Products) listed on our website accessible at www.artworkportal.co.uk (Company) are sold to you. These Terms will apply to any contract for the sale of Products to you (Contract). When you purchase Products on our Company you will purchase these from a third party seller (Seller).
Please read these Terms carefully and make sure that you understand them, before ordering any Product(s) from our Company. Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in it. Clicking on any button marked “I Accept the terms and conditions” means you accept these terms and conditions. If you refuse to accept these Terms, you will not be able to order any Products from our Company. You should print a copy of these Terms or save them to your computer for future reference. We amend these Terms from time to time as set out in clause 7 below. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.
1. Information about us, the Company
1.1 We operate the Company. We are Artwork Portal Ltd a company registered in England under number 13054781, whose registered office is at Heath Place, Ash Grove, Bognor Regis, West Sussex PO22 9SL United Kingdom. To contact us, please visit our contact page at: www.artworkportal.co.uk/contact
2. The Products
2.1 The images of the Products on our Company are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images and the depiction of Products with accessories, e.g. frames may be used for illustrative purposes only. You are advised to check that the Product you would like to purchase includes such accessories or not before placing the order.
2.2 The packaging of the Products may vary from that shown on images on our Company.
2.3 All Products shown on our Company are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process that order.
3. Use of our site
3.1 Your use of our Company is governed by these Terms. Please take the time to read these, as they include important terms which apply to you.
4. How we use your personal information
5. If you are a consumer
This clause 5 applies if you are a consumer.
5.1 If you are a consumer, you may only purchase Products from our Company if you are at least 18 years old.
5.2 We intend to rely upon these Terms and any document expressly referred to in them in relation to the Contract between you and us. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these Terms to be confirmed in writing.
5.3 As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
6. If you are a business customer
This clause 6 only applies if you are a business.
6.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our Company to purchase Products.
6.2 These Terms and any document expressly referred to in them constitute the entire agreement between you and us. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us which is not set out in these Terms or any document expressly referred to in them.
7. Our rights to vary these terms
7.1 We may revise these Terms from time to time in the following circumstances: a) changes in how we accept payment from you; b) changes in how we conduct business; or c) changes in relevant laws and regulatory requirements.
7.2 Every time you order Products from our Company, the Terms in force at that time will apply to the Contract.
7.3 Whenever we revise these Terms in accordance with this clause 7, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the top of this page.
8. Our liability if you are a business
This clause 8 only applies if you are a business customer.
8.1 Nothing in these Terms limit or exclude our liability for: a) death or personal injury caused by our negligence; b) fraud or fraudulent misrepresentation; or c) defective products under the Consumer Protection Act 1987.
8.2 Subject to clause 8.1, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for: a) any loss of profits, sales, business, or revenue; b) loss or corruption of data, information or software; c) loss of business opportunity; d) loss of anticipated savings; e) loss of goodwill; or f) any indirect or consequential loss.
8.3 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
9. Our liability if you are a consumer
This clause 9 only applies if you are a consumer.
9.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
9.2 We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
9.3 We do not in any way exclude or limit our liability for: a) death or personal injury caused by our negligence; b) fraud or fraudulent misrepresentation; c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and e) defective products under the Consumer Protection Act 1987.
10. Events outside control
10.1 We or the Seller will not be liable or responsible for any failure to perform, or delay in performance of, any of obligations under a Contract that is caused by an Event Outside Control. An Event Outside Control is defined below in clause 10.2.
10.2 An Event Outside Control means any act or event beyond reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
10.3 If an Event Outside Control takes place that affects the performance of the obligations: a) you will be contacted as soon as reasonably possible; and b) the obligations will be suspended and the time for performance will be extended for the duration of the Event Outside Control. Where the Event Outside Control affects delivery of Products to you, a new delivery date will be arranged with you after the Event Outside Control is over.
11. Communications between us
11.1 When we refer, in these Terms, to “in writing”, this will include e-mail.
11.2 If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing, you can contact us in writing. We will confirm receipt of this by contacting you by e-mail.
11.3 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
11.4 If you are a business, please note that any notice given by you to us, or by us to you, will be deemed received and properly served immediately when posted on our Company, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
12. Other important terms
12.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
12.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
12.3 Nothing in these Terms is intended to confer any benefit or entitlement on any person other than you and any Seller with whom you have a Contract, and no such other person shall have any rights to enforce any of these Terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
12.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
12.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
12.6 If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our Company and any dispute or claim arising out of or in connection with it will be governed by English law. You and we and the Seller agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
12.7 If you are a business, these Terms are governed by English law. This means that a Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law. We, you and the Seller agree to the exclusive jurisdiction of the courts of England and Wales.
12.8 Please contact us at: firstname.lastname@example.org for all queries, complaints and issues that relate to the Seller’s orders, unless described otherwise in these Terms.
13. Our role
13.1 Where you purchase Products offered by a Seller via the Company, a Contract is concluded between you and that Seller via the Company as specified in Clause 15.3. We are not a party to that Contract, but each Seller authorises us as its commercial agent to promote the Seller’s Product(s), to conclude the sale of its Product(s) under the terms of each Contract and to accept payment on that Seller’s behalf, in accordance with these Terms via the Company. In this limited capacity, we are neither the buyer nor the seller (or reseller) of the Product(s) that the Seller offers for sale. We are not your agent for any purpose. The Seller, and not us, is responsible for performing the obligations under the terms of any Contract between you and a Seller. Each Seller is the seller of record for all sales by that Seller to you via the Company, but you pay us via the Company for any Product(s) that you purchase. Your obligation to pay for any Product(s) is satisfied when you properly pay us for the Product(s) via the Company. Because we conclude the sale on behalf of the Seller and your payment to us satisfies your obligation to pay for the Product(s) you purchase from the Seller, our name will appear on your payment card statement (which may also display the Seller’s name). The Seller will dispatch or arrange for the dispatch of the Product(s) you have purchased after receiving our notification of your order. You may only pay for Product(s) via the Company and the Seller must not invoice you outside the Company. Any refunds may only be initiated to you via the Company. We may in our sole discretion investigate or decline to process any transaction involving any Product(s) purchased via the Company.. We charge Sellers for acting on their behalf in the limited capacity described above.
13.2 Except as otherwise expressly provided in these Terms, we are not the agent, intermediary or other representative of the Seller. We are not a fiduciary or trustee of the Sellers.
13.3 We have no responsibility to you in relation to your order from a Seller or any Seller Products, except as expressly set out in these Terms.
14. Prices and delivery charges
14.1 The prices of the Products will be as quoted on our Company from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, please see clause 15.4 for what happens in this event.
14.2 Prices for the Products may change from time to time, but changes will not affect any order already confirmed.
14.3 The price of a Product does not include VAT (unless stated by the seller) which will be at the applicable current rate chargeable in the UK for the time being.
14.4 The price of a Product does not include Delivery Charges. Delivery charges are added by the seller on checkout and the amount charged will be dependant on your location.
14.5 Our Company contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our Company may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order with the Seller until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a miss-pricing, the Seller do not have to provide the Products to you at the incorrect (lower) price.
14.6 All Products shown on our Company are subject to availability. We will inform you by e-mail as soon as possible if the Seller is unable to fulfil your order.
14.7 We may charge you a Service Fee for any order placed by you on the Company, plus VAT if applicable. The amount of the Service Fee will be displayed to you before you place your order. By placing your order, you agree to pay to us the Service Fee charged for that order. The Service Fee is not refundable unless the order to which it relates is cancelled before the Product(s) is delivered.
15. How the contract is formed between you and the seller
15.1 The order process allows you to check and amend any errors before submitting your order to Seller. Please take the time to read and check your order at each page of the order process.
15.2 After you place an order, you will receive an e-mail from us acknowledging that we have received your order on behalf of the Seller.
15.3 We will on behalf of the Seller confirm the Seller’s acceptance to you by sending you an e-mail that confirms that the Products have been purchased (Order Confirmation) at which point the Contract between the Seller and you will be formed.
15.4 If the Seller is unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our Company as referred to in clause 14.1 or 14.5, you will be informed of this by e-mail and payment on your order will be refunded.
16.1 Your order will be fulfilled by the Seller as soon as reasonable, unless there is an Event Outside Control, and the Seller will provide you with a tracking number once the Products have been shipped. If the Seller is unable to fulfil delivery because of an Event Outside Control, we will contact you.
16.2 Delivery will be completed when the Products are delivered to the address you gave when making the order.
16.3 The Products will be your responsibility from the completion of delivery.
16.4 You own the Products once you have made the payment in full, including all applicable Delivery Charges.
16.5 Please note that where you purchase Products from a Seller, the Seller is responsible for delivery of the Products it has sold.
17. International delivery
17.1 International shipping destinations are set by the Seller. We do our best to encourage Sellers to ship worldwide, but in some cases, Sellers will only ship to a limited set of countries.
If you wish to have a Product delivered to a country that a Seller currently does not ship to, please contact the Seller to discuss further.
17.2 If you order Products from our Company for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that neither we nor the Seller have any control over these charges and cannot predict their amount.
17.3 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
17.4 You must comply with all applicable laws and regulations of the country for which the Products are destined. We or the Seller will not be liable or responsible if you break any such law.
18. Your cancelation and refund rights if you are a consumer
This clause 18 only applies if you are a consumer.
18.1 If you are a consumer, you have a legal right to cancel your Contract with the Seller under The Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013 during the period set out below in clause 18.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract with the Seller and receive a refund.
18.2 However, this cancellation right does not apply in the case of any made-to-measure or custom-made products
18.3 You may cancel a Contract from the date you receive the Order Confirmation, which is when the Contract between you and the Seller is formed. If the Products have already been delivered to you, you have a period of 7 (seven) days in which you may cancel, starting from the day you receive the Products.
18.4 To cancel a Contract, you must contact us in writing. The Company will then contact you regarding how to return the Products.
18.5 If you are entitled to a refund, we will refund you on the credit card or debit card used by you to pay. You will receive a full refund of the price you paid for the Products, however return delivery charges are non-refundable.
18.6 If the Products were delivered to you: a) you must return the Products to the Seller within 7(seven) days; b) you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
18.7 Details of your legal right to cancel and an explanation of how to exercise it are provided in our returns and refunds section.
18.8 As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause.
19. How to pay
19.1 We are authorised by the Seller to accept your payment of the Price payable for your orders in accordance with our role as commercial agent for the Seller as described in Clause 13 above.
19.2 You can only pay for Products using the payment method(s) displayed as available to pay for the relevant Products when you checkout.
19.3 Your chosen payment method will only be debited for payment for the amounts payable in relation to the Products and all applicable Delivery Charges and fees when we send you the Order Confirmation.
20. The seller’s warranty for the products
20.1 The Seller provides a warranty that on delivery and for a period of 12 (twelve) months from delivery, the Products shall be free from material defects. However, this warranty does not apply in the circumstances described in clause 20.2.
20.2 The warranty in clause 20.1 above does not apply to any defect in the Products arising from: a) fair wear and tear; b) wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party; c) if you fail to operate or use the Products in accordance with its intention; d) any alteration or repair by you or by a third party who is not one of our authorised repairers; or e) any specification provided by you.
20.3 If you are a consumer, this warranty is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
21. Liability if you are a business
This clause 21 only applies if you are a business customer.
21.1 Nothing in these Terms limit or exclude liability for: a) death or personal injury caused by our negligence; b) fraud or fraudulent misrepresentation; or c) defective products under the Consumer Protection Act 1987.
21.2 The Seller or we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for: a) any loss of profits, sales, business, or revenue; b) loss or corruption of data, information or software; c) loss of business opportunity; d) loss of anticipated savings; e) loss of goodwill; or f) any indirect or consequential loss.
21.3 Except as expressly stated in these Terms, neither the Seller nor we give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, neither the Seller nor we will be responsible for ensuring that the Products are suitable for your purposes.
22. The seller’s liability if you are a consumer
This clause 22 only applies if you are a consumer.
22.1 If the Seller fails to comply with these Terms, the Seller is responsible for loss or damage you suffer that is a foreseeable result of the Seller’s breach of these Terms or its negligence, but the Seller is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and the Seller at the time you entered into the Contract.
22.2 Products are only supplied for domestic and private use. You agree not to use the Products for any commercial, business or re-sale purposes, and neither the Seller nor we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
22.3 Nothing in these Terms limits or excludes liability for: a) death or personal injury caused by the Seller’s negligence; b) fraud or fraudulent misrepresentation; c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and e) defective products under the Consumer Protection Act 1987.
23. Intellectual Property and Copyright
23.1 All the content of the website is protected by copyright, trademarks, data and other intellectual property rights and you acknowledge that the material and content supplied as part of the website shall remain with us and our sellers.
23.2 You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non‐commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.
These Terms and conditions of service were most recently updated on 13th January 2021. These Terms, and any Contract between us, are only in the English language